Platform we deploy
Chatwoot
Omnichannel customer support and engagement platform — self-hosted and Arabic-ready.
An open-source alternative to Intercom and Zendesk. We deploy Chatwoot to unify every customer channel — WhatsApp, Instagram, Messenger, email, live chat, SMS — into one workspace, then tune it around your team's real workflow.
Key capabilities
- WhatsApp Business, Instagram DM, Facebook Messenger, Telegram, Line, SMS, email, and live-chat channels in one inbox
- Team collaboration: private notes, mentions, conversation assignment, teams
- Automation rules, canned responses, and macros for repetitive replies
- Business hours, working hours, and SLA enforcement
- Contacts with custom attributes, contact merge, and segments
- Reports: agent, inbox, label, conversation, and CSAT metrics
- Help center (knowledge base) portal with multi-language articles
- Multi-brand support with separate inboxes and portals
- Integrations: Slack, Dialogflow, Shopify, Linear, HubSpot, and webhooks
- Self-hosted on your infrastructure with full data ownership
Let's build something the market talks about.
Tell us where you're heading. We'll bring the strategy, the design, and the code.