Platform we deploy
Zammad
Enterprise-grade helpdesk and ticketing — Arabic-first, on-premise, no vendor lock-in.
Zammad is a mature open-source helpdesk built for teams that outgrew freshdesk and Zendesk but don't want the price tag. We deploy Zammad for support, service desk, and public-sector operations.
Key capabilities
- Multi-channel intake: email, chat, Twitter, Facebook, Telegram, phone (CTI)
- SLA management with escalation triggers and notifications
- Ticket triggers, schedulers, and macros for automation
- Text modules and templates for consistent responses
- Time accounting and reporting per ticket, user, and organization
- Integrated knowledge base with public/internal articles
- User and organization management with roles and permissions
- Full-text search across tickets, articles, and attachments
- Enterprise auth: LDAP, SAML, OAuth, Kerberos
- REST API + webhooks; Arabic RTL and multi-language interface
Let's build something the market talks about.
Tell us where you're heading. We'll bring the strategy, the design, and the code.