A ticketing system for complex hardware deployments.

Coordinating hardware installation and maintenance across a distributed field team had outgrown spreadsheets and phone calls. Jobs were hard to trace from request to completion, technicians lacked a reliable mobile tool, and management had no live picture of what was happening in the field.

We built a specialized ticketing environment covering the full lifecycle — from job creation through assignment, on-site execution, and resolution. Field technicians work from real-time tools on their devices, while automated routing pushes each job to the right person and captures structured field data at every step.

The system now handles more than 45,000 tickets end-to-end across a network of 25+ technicians. Custom dashboards give managers live status and performance tracking, and automated reporting replaced the manual reconciliation that used to consume hours each week.

It runs as the operational backbone of their field service — we maintain it and extend workflows as their operation scales.